Shipping policy
Order Processing & Dispatch
We handle order preparation and dispatch for all paid orders within 1–3 business days after payment confirmation. Our standardized fulfillment process minimizes customer waiting time, ensuring fresh seafood products are delivered in optimal condition in a timely manner.
International Shipping & Delivery Time
Our standard international delivery service generally takes 6–14 days to reach most global destinations. All delivery timelines are estimated and may vary based on regional shipping routes and local customs clearance efficiency. Customers can select the rush shipping option at checkout if expedited delivery is needed.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and exact shipping destination. The final shipping cost is clearly displayed on the checkout page prior to payment, with no hidden fees or undisclosed additional charges whatsoever.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes determined by local customs authorities. All related fees and taxes fall under the sole responsibility of the order recipient. We recommend reviewing your local import regulations before placing an order to avoid unexpected extra costs.
Packaging & Shipping Protection
We utilize high-strength, shockproof and insulated packaging materials specially designed for perishable seafood items, effectively preventing damage and leakage while preserving product freshness during long-distance transit. Optional shipping insurance is available at checkout for high-value orders to offer extra safety and peace of mind.
Delivery Inspection & After-Sales Service
Please conduct a thorough inspection of the outer packaging upon parcel delivery. If you discover any damage, leakage or severe deformation, take photos as valid proof, refuse to sign for the parcel, and reach out to our support team immediately.
If any product defects are identified after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions accordingly.
Customer Support
If you have any inquiries regarding shipping arrangements, customs procedures or delivery progress, our dedicated support team is always ready to assist you. Feel free to contact us anytime for prompt professional guidance via email: contact@conosmart.shop or phone: +64 22 402 9183.
Thank you for choosing CONRAD NOLAN! We continuously optimize our logistics processes to provide a faster, safer and worry-free shopping experience for every customer.